Payment must be made upon the submission of your order. We may withhold the products and/or cancel the order if the price is not received from you in full in cleared funds.

When can I expect to receive my parcel?
We strive to dispatch your parcel within 14 working days after receiving the payment for your order when the item you ordered is in stock. We use courier service for delivery. While we strive to dispatch your order as soon as possible, the duration taken by courier service to deliver the parcel to your doorstep is completely out of our control.

What if an item I order is not in stock?
While we make sure that all the items put on is in stock, there are times under rare occasions that an item is out of stock or we think the quality of the item is not up to our standard to ship to you and it is the last one we have. If such a case occurs, we will inform you immediately and you can choose either a refund or a replacement.

How much is the total postage for my order?
In order to know the total postage for your order, you need to log in to your account with When you press the check out button, the total postage for the items in your shopping cart will be calculated and the total displayed to you.

How is the total postage calculated?
The cost of shipping is calculated automatically based on the total volumetric weight of all the items in your shopping cart together with their packaging, and it also depends on the location where you want the items to be shipped to. As we need to know your shipping address in order to calculate the total postage, you need to be registered with us. Upon check out, you will be asked to log in to your account if you have not done so.

*Volumetric Weight is being charged when the space of the package takes up in a vehicle cost more than the package’s actual weight. This is usually the case when a very light package is shipped in a large carton.

**Volumetric Weight (in kilograms) = Length (cm) x Width (cm) x Height (cm) / 5000

What should I do if I still do not receive my item after an extended period of time?
Please write to us at We will provide you with a tracking no. for your parcel where you can enquire track the parcel. A parcel can sometimes be held at the collection centre waiting for collection when attempts to send the parcel to you have failed. We can also help to initiate an enquiry at the courier provider to track down the parcel.